If you have noticed the attractive construction wall at the entrance to the Computer Center and have been wondering what is going on, the Faculty and Staff Help Desk on the first floor will soon be moving into this new space and becoming the new Technology Support Center. Monday March 26th (break week), Mark Holm, Chris Granado and Andrew Su and their incredibly capable student techs will move upstairs to this new space. We will be offline for the day of March 26th while we make the move, but we should be fully up and operational by Tuesday March 27th.
To start with the hours, operations and support will be exactly the same as before. Over the ensuing months we will be exploring new synergies between technology support in the Computer Center and the faculty/staff help desk, aligning our approaches and discovering operational efficiencies. The vision is to provide a more straightforward and discoverable pathway for anyone on campus seeking technology support regardless of the issue.
As we move into this new configuration I have two favours to ask of you. The first is for patience as we figure out how best to deliver core support services in this new space. Things may take a little longer as we learn about and mitigate impacts from the move.
Secondly, and more importantly, please provide feedback on things you notice, experiences you have both positive and negative, or important issues you would like us to be aware of. At the end of the day we strive to provide the best possible technical support we can, and that is only possible if there is a strong feedback loop with the community we serve.
A special thanks to all the hard working staff in facilities – construction services and custodial services for all of their diligence and attention to detail in creating this exceptional space.
Starting Wednesday morning at 3:00am Computing & Communications will be performing planned maintenance on the hardware that is home to Banner, our Student Information System. Banner is an integral part of Evergreen’s academic and administrative technology systems including the class registration system, the online evaluation system (ORS), the time certification and leave system, the payroll system, and the budget/ finance and advancement systems.
What you can expect: Starting at 3:00am, these systems will be offline for approximately 1-2 hours to complete maintenance. During this time, there will be no access to Banner INB, Class or Wait Lists, Evaluations, Time & Leave, Budgets & Finance, or Web Payments. Please let me know if you want additional information or if there are critical processes that will be affected by this maintenance.
Evergreen is now moving forward with the migration from Banner 8 to Banner 9. This project has been in the works for many months now but it officially kicked off January 2018 in preparation for Oracle dropping support for the form technology that supports Internet Native Banner (INB), the forms interface for Banner 8. The deadline for this change is December 2018, a date not to far into the future.
What does this mean to Banner users on campus? Those who regularly use INB forms will find their work in an updated java-based interface now called Banner Admin Pages. The underlying infrastructure will still be for all practical purposes the same Oracle database. The way people interact with Banner though will shift considerably.
Over the next 4-8 months Banner users will be asked to engage in various levels of testing once Computing and Communication staff move the two platforms into a single/parallel infrastructure, so both Banner 8 and Banner 9 can be used at the same time.
We will be asking our Banner users to test Banner 8 work processes using the updated infrastructure during the month of March. April will then see a shift towards dedicated testing of college workflows in the Banner 9 Admin Pages. Onces these workflows satisfactorily meet the business needs of the different administrative offices, then they can completely migrate their workflows to the new Admin Pages in preparation of the December 31 cutoff of the INB technology. Below is the basic timeline for the project.
The Project Teams:
Business areas of the college are represented by an area lead. This team member will be responsible for attending implementation team meetings, helping coordinate testing as well as building training strategies for the workflows for their and associated areas who leverage similar forms.
Implementation Team Lead
||Curriculum and Registration
||Human Resources and Hiring
||Finance and Budget
Rip Heminway is the Banner 9 Project Manager and will be organizing and facilitating meetings for both the implementation and technical teams. Tony Alfonso is the chair of the Steering Committee who will be making decisions as necessary to ensure that an institutional perspective is maintained throughout the implementation process. The steering committee is tasked with defining/untangling policy related issues, securing critical resources and defining broad project outcomes.
Steering Committee Member
|Tony Alfonso (Chair)
||Computing and Communications
|Rip Heminway (PM)
||Computing and Communications
The management of the project and all documentation will be built in and shared via the Redmine Project Management platform that is maintained by Computing and Communications. If you would like to get access to this more detailed resource, please contact Rip Heminway at X6904.
If you have questions or comments about this plan, please leave them and they will be answered as quickly as possible.
As of June 15, 2018, Moodle will be “sunsetted” (shut down).
What this means:
- You will no longer have access to your past Moodle sites within Moodle.
- However, backups of your sites will be available, which can be easily imported into Canvas.
- Moodle to WordPress, however, is more of a manual process and only files can be imported, no activities.
Prior to the shutdown this June 15th, we encourage you to download/copy any content you may need.
- Moodle can only be accessed when on campus.
- Due to security purposes, Moodle is not available off-campus. Our apologies for the inconvenience.
- If you are unable to come to campus to obtain Moodle content, please request assistance via help.evergreen.edu.
And an important note regarding student work, names, photos, or other related data on curricular websites:
- None of the backups should contain student work, unless you as faculty added it to the site. Then it needs to be removed manually.
- Please always double-check imported content to make sure all previous student work, names, and any related data is removed.
Please submit a help ticket if you have any questions or need assistance.
As of 12/26/2017, academic.evergreen.edu will no longer provide web services. Data owners will still be able to access their files and should make arrangements to migrate their content to a supported web hosting platform.
Please submit a help ticket if you have any questions or need assistance.
Our online portal for information technology security videos had a mandatory upgrade and was not available over the past couple months. Good news – the videos are once again available for you to enjoy! We have partnered with the SANS Institute to provide this content, which is why you’ll see the SANS logo all over this portal.
To access the Technology Security Videos, please visit the Evergreen Human Resources Training site at www.evergreen.edu/humanresources/training and look for the Technology Security Training link under the list of Online Training. You will use your Evergreen username and password to login to the portal. We have partnered with the SANS Institute to provide this content, which is why you’ll see the SANS logo all over this portal.
For those of you who used the previous portal, you will notice a substantial difference in how the site looks and refreshed security videos for the 2017 year. Please contact the Help Desk via help.evergreen.edu or at 360-867-6627 if you have problems accessing the training portal.
Evergreen is releasing a new print management system starting winter quarter 2017. Students in the Library, Computer Center CAL and Tacoma computer classrooms will see the roll out of PaperCut to replace our old GoPrint system for print release. Papercut boasts a host of new options for print management, including an eco-dashboard for people to see the immediate impact of their printing footprint. It also supports mobile printing in a much more user-friendly way than GoPrint so students can print from any device by using PaperCut’s Mobile print service.
There is also now a print count that you can see every time you print, which allow you to see how many prints you have made over the course of the quarter. There are ” page limits” at 1000, but once you run out a tech at the Computer Center can quickly reset that limit if you run out. Please contact us at help.evergreen.edu and let us know if you have any questions or comments. This is now live in the Computer Center and the CAL and we are refining the options for the Library and Tacoma to be rolled out a little later in the quarter.
Beginning Monday, October 3 the Time and Leave system at Evergreen will have an updated look and some enhanced views for supervisors. Computing and Communications, in partnership with Human Resources and Student Employment, is very excited to report that the Adobe Flash dependency that prevented many of us from accessing our Leave Requests or Time Tracking on mobile devices like smartphones and tablets is no longer an issue. Updated help articles, including videos, will be available via the Computing Wiki at http://wikis.evergreen.edu/computing/index.php/Time_and_Leave_Help. Enjoy!
Some have asked, what’s the news with all that talk of migrating Evergreen email to cloud Microsoft Office365? Here’s the deal. Computing and Communication (C2) staff worked very closely with Microsoft over the course of spring quarter and into early summer with the intent to go live with the new services before fall. Unfortunately, in the testing phase we discovered some flaws with some of the underlying technologies that we rely on to automate and manage these processes, The result is that we are re-evaluating a new timeline based on the need to upgrade these core legacy systems. Our focus has turned to re-architecting these systems which we refer to in the collective as Identity and Access Management (IAM). This will be the most pressing C2 project over the next few months and once this is completed we can turn back to Office365 and providing all those services to students, faculty and staff.
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