On sunday I will be updating our Kace instance to version 6.0.x . While the appearance will change the basic functioning of the ticket component should remain basically the same. For more information about the interface and other changes there is a screencast you can view. Minutes 8:00 thru about 18:00 are the more interesting parts though it does cover parts of Kace that we make limited us of. There is also a written version of the changes you can read here
The update will take indeterminate amount of time so expect kaceapp.evergreen.edu to inaccessible for sunday.