Category Archives: Alerts

Moodle problem with latest Firefox release (v37)

The most recent FireFox update (v37) has rendered a few of our Evergreen sites inaccessible while using FireFox. If you are on this latest version of FireFox you may see a Secure Connection Failed page when you attempt to go to Moodle or any of the Banner Self-Service sites access via my.evergreen (e.g. Registration, Financial Aid, Student Financial Services, Budgets & Finance, Faculty Class Information, Account Summary, Employee Services).

The folks in Computing & Communications is aware of the reason for this message and we are developing a plan to resolve this so our pages will be accessible via FireFox. While the error is experienced only on the FireFox browser, this is a technology issue on our end, not a FireFox problem, which means it’s in our hands to resolve. Our Network Services team are prioritizing a fix for this problem, we will keep you updated on when this will be resolved.

In the meantime, the best solution we can recommend is that you use an alternate browser such as Safari (Mac), Internet Explorer (Windows) or Chrome (Mac/ Windows) to access Moodle or the Banner Self-Service sites mentioned above.

Email phishing on the rise

Over the past academic year Computing & Communications has noticed an increase in email phishing attempts on our evergreen.edu email addresses. These emails come in a variety of formats, typically asking you to click on a link and provide login information to keep your email.

Please remember that C&C will not send emails asking you for your login information, especially your password. Beware of emails that ask your for personal or login information. Spammers and phishers do not typically target particular people but instead send generic “customer” messages to a large number of individuals with the goal of compromising a few accounts and accessing information that is personal, professional, or financial. If an Evergreen email account has been compromised, these messages may come from an Evergreen colleague. If you are ever uncertain about an email, please consult with the Help Desk (360-867-6627).

On our end we do take steps to try to thwart phishing attempts on campus. Our email server has anti-virus software that scans all incoming messages for potential threats and removes them. We also take steps to block known malicious websites from campus computers and we block thousands of spam messages a day.

Despite our best efforts at securing community IT resources, our success at keeping spammers and malicious attacks at bay is a community effort that involves everyone on campus. Please continue to be vigilant at monitoring your email and ask us if you’re ever unsure about the contents of a message.