If you have noticed the attractive construction wall at the entrance to the Computer Center and have been wondering what is going on, the Faculty and Staff Help Desk on the first floor will soon be moving into this new space and becoming the new Technology Support Center. Monday March 26th (break week), Mark Holm, Chris Granado and Andrew Su and their incredibly capable student techs will move upstairs to this new space. We will be offline for the day of March 26th while we make the move, but we should be fully up and operational by Tuesday March 27th.
To start with the hours, operations and support will be exactly the same as before. Over the ensuing months we will be exploring new synergies between technology support in the Computer Center and the faculty/staff help desk, aligning our approaches and discovering operational efficiencies. The vision is to provide a more straightforward and discoverable pathway for anyone on campus seeking technology support regardless of the issue.
As we move into this new configuration I have two favours to ask of you. The first is for patience as we figure out how best to deliver core support services in this new space. Things may take a little longer as we learn about and mitigate impacts from the move.
Secondly, and more importantly, please provide feedback on things you notice, experiences you have both positive and negative, or important issues you would like us to be aware of. At the end of the day we strive to provide the best possible technical support we can, and that is only possible if there is a strong feedback loop with the community we serve.
A special thanks to all the hard working staff in facilities – construction services and custodial services for all of their diligence and attention to detail in creating this exceptional space.
Evergreen is releasing a new print management system starting winter quarter 2017. Students in the Library, Computer Center CAL and Tacoma computer classrooms will see the roll out of PaperCut to replace our old GoPrint system for print release. Papercut boasts a host of new options for print management, including an eco-dashboard for people to see the immediate impact of their printing footprint. It also supports mobile printing in a much more user-friendly way than GoPrint so students can print from any device by using PaperCut’s Mobile print service.
There is also now a print count that you can see every time you print, which allow you to see how many prints you have made over the course of the quarter. There are ” page limits” at 1000, but once you run out a tech at the Computer Center can quickly reset that limit if you run out. Please contact us at help.evergreen.edu and let us know if you have any questions or comments. This is now live in the Computer Center and the CAL and we are refining the options for the Library and Tacoma to be rolled out a little later in the quarter.
Beginning Monday, October 3 the Time and Leave system at Evergreen will have an updated look and some enhanced views for supervisors. Computing and Communications, in partnership with Human Resources and Student Employment, is very excited to report that the Adobe Flash dependency that prevented many of us from accessing our Leave Requests or Time Tracking on mobile devices like smartphones and tablets is no longer an issue. Updated help articles, including videos, will be available via the Computing Wiki at http://wikis.evergreen.edu/computing/index.php/Time_and_Leave_Help. Enjoy!
This project is to upgrade the current room scheduling software (R25). The current product is a combination of desktop applications, web services, and databases. The new software allows for all functionality of the product to work on web services. This reduces the amount of management and administrative overhead, and it makes it more accessible to a larger audience.
Kirk Knittle, Facilities
- Network Services
- Web Team
Estimated Completion Date:
TBD – Documentation share on \\hurricane\pccommon\r25live
Evergreen students, staff and faculty have free access to hundreds of online software tutorials at Lynda.com courtesy of Lynda Weinman, ‘76. Evergreen community members can now receive unlimited access to a vast library of high-quality, current, and engaging video tutorials taught by recognized industry experts, simply by logging into my.evergreen.edu and selecting the link under the “Community” heading.
Lynda.com offers hundreds of video tutorials for an enormous range of software including:
- Excel and other Office products
- ProTools and Logic
- CS5 (Photoshop, InDesign)
- C++ and Python
- and lots lots more..
With a Lynda.com account you can save your progress on the lessons and receive updates via email. It’s a great way to improve your skills, learn new technologies and experiment. Lynda.com adds 24 courses per month, so there is always new stuff to discover. Check it out and thanks Lynda!!
The campus Internet connection was upgraded from 100 megabits per second to 350 megabits per second on September 25th. In addition to the increase in speed, the way traffic is managed has been changed to provide more evenly distributed service to everyone.
Here’s a graph of our inbound usage over a 10 minute window on the 26th.
Ok, so I thought this was pretty cool. It’s week 7, thursday afternoon and the Computer Center is packed, buzzing. A student walks away and leaves behind her sweet, new MacBook Air at one of the computer stations. Another student finds it, brings it to the desk. Continue reading
Academic Computing will be pushing out an updated blog server this weekend to enhance performance and update many widgets. Look for expanded functionality in your blog.
There is a new player on the field for learning management systems and this one is called Canvas. Academic Computing will be doing a limited pilot project this spring that will evaluate the utilities and fit with Evergreen’s online needs. Stay tuned for updates on this and please feel free to let us know your thoughts!