Resume/CV
Mark Underdahl
1816 Mapleleaf Ct Ne
Olympia, Wa 98506
360-584-8956
munderdahl@gmail.com
EXPERIENCE
04/17 -Present Work Study for Washington State Department of Veterans Affairs
* Entry level clerical position consisting of answering phone calls and administrative duties.
06/12 – 08/16 Sound and Lighting Technician for Nisqually Red Wind Casino, Olympia,WA
* Responsible for booking all entertainment for the Nisqually Red Wind Casino.
* Sound Engineer for the bands during show nights.
* Lighting Engineer for the bands during show nights.
* Special Event coordinator for the casino.
07/11 – 06/12 Karaoke Host for Hannah’s Bar and Grille, Olympia, WA
* Entertainment specialist and recruiter for a small business in downtown Olympia.
03/10 – 07/11 Customer Service Representative for Verizon, Olympia, WA
* Answered phone calls regarding account information and technical support for customers with Verizon Wireless, high volume of calls per day.
02/07- 02/09 Valet Shift Manager and Site Trainer, Nashville, TN
* Responsible for supervising and training personnel on site.
* Resolved customer service issues regarding valet service.
* Generated revenue reports with Microsoft Excel.
09/06-02/07 Valet Parking Attendant for Towne Park, Nashville, TN
* Responsible for friendly guest service in an outdoors environment.
* Started at the largest hotel in Nashville.
07/06- 09/06 Logistics Clerk/Stocker for Target, Antioch, TN
* Responsible for unloading and scanning all items from commercial trucks and stocking the product onto the store shelves.
06/02 – 06/06 Logistics Chief, United States Marine Corps
* Responsible for shipping and receiving equipment and personnel on large-scale deployments to and from areas of government responsibility and occupation.
* Worked in a headquarters environment responsible for 8 subordinate units.
* Deployed to Afghanistan as Logistics Chief/Hazardous Materials certifier under Operation Enduring Freedom
* Deployed to Sri Lanka as Logistics Chief for humanitarian assistance and tsunami relief efforts.
09/01- 06/02 Cashier/Trainer for Kroger, Nashville, TN
* Trained new employees.
* Served in a high-volume store environment.
EDUCATION
The Evergreen State College
Focused in Audio Engineering 2016-Present
ITT Technical Institute
Focused in Computer Science 2006-2008
SKILLS
15 years customer service
6 years audio engineer
5 years marketing
4 years event coordinator
4 years logistics
3 years safety compliance
HONORS AND CERTIFICATIONS
* Highest Honors
ITT Technical Institute
December 2006
* Perfect Attendance
ITT Technical Institute
December 2006
* Navy Achievement Medal
United States Marine Corps
April 2006
* Good Conduct Medal
United States Marine Corps
June 2005
* Hazardous Materials Certification
United States Army
October 2005
VOLUNTEER EXPERIENCE
* Volunteered at annual Cancer research benefit festivities Relay for Life 2006-2007
* Volunteered at annual Cystic Fibrosis Benefit Dance 2006-2007
* Volunteer during the Ataxia Telangiectasia charity 2009
REFERENCES
* Michelle Bourn, Girl Scouts of Western Washington
Phone: 360-556-9235
Email: SBourn@girlscoutsww.org
* Wayne Ledbetter, Ledbetter Entertainment, LLC
Phone: 425-277-1420
Email: wayneledbetter@comcast.net
* Bob Wikstrom, Big Dog Revue
Phone: 425-882-3344
Email: bigdogrevue@aol.com
