Washington Trails Association (WTA) preserves, enhances, and promotes hiking opportunities in Washington state through collaboration, education, advocacy and volunteer trail maintenance. We are committed to leaving a rich legacy of trails and wild lands for future generations to enjoy. WTA is a nonprofit leader in constituent engagement from its interactive website that serves over 9 million annual visitors, to its growing base of over 15,000 members, to its volunteer trail program, which is the largest of its kind in the nation with over 4,400 volunteers annually. Contributions from individuals account for approximately 70% of WTA’s annual revenue.

WTA seeks a self-motivated professional who is passionate about the outdoors and excited to join a dynamic fundraising team. The Stewardship Coordinator will be a key contributor to the success of Washington Trails Association’s fundraising program. The Coordinator will be the primary driver behind accurate and timely production of donor communications for all of WTA’s different fundraising programs. Attention to detail and excellent writing skills are at the heart of success for this position.

The ideal candidate also has a flexible, proactive attitude. They will contribute to the overall success of WTA by welcoming requests for support, tracking and meeting approaching deadlines, and suggesting improvements to systems and processes. This is a full-time, non-exempt position that reports to the Annual Fund & Events Manager and works closely with the entire development team.

Major Responsibilities

Gift Processing and Acknowledgements: 55%

• Manages gift acknowledgement process, ensuring the timely delivery of tax receipts to event participants, donors and members.
• Ensures donor data integrity by completing data entry and updating donor records in the Salesforce database (including entering checks and online donations, workplace giving pledges and distributions, in-kind gifts, tribute gifts, store purchases, and others as directed).
• Performs routine database maintenance tasks with a high degree of accuracy and efficiency.

Member Services and Stewardship: 30%

• Communicates frequently with members and donors via email, phone and occasionally in person at stewardship events.
• Provides customer service and technical support to participants in annual peer-to-peer fundraising campaign.
• Coordinates stewardship prize packages, promotional material distribution, and awards for special events including Hike-a-Thon and WTA’s Mount Rainier Charity Climb.
• Provides on-site support for events such as hikes, trail work parties and receptions as assigned.

Writing and Content Creation: 10%

• Develops and writes stewardship and acknowledgement content for WTA fundraising efforts including: membership receipts, appeals and major gift acknowledgements, workplace giving contributions, and monthly giving communications.

Additional Responsibilities: 5%

• Assists with the execution of seasonal fundraising campaigns as assigned, such as direct mail and email campaigns.
• Assists with other WTA events as needed (includes occasional nights and weekends).
• Attends and participates in WTA, trainings, retreats and other program events as assigned.
• Other duties as assigned.

Job skills, experience and personal traits preferred:

The ideal candidate will be an excellent writer with a passion for accuracy. Attention to detail is a critical piece of success in our fundraising program. Additional preferred traits and experience include:

• High ethical standards and ability to manage confidential donor information.
• Interest in cultivating positive experiences for members, donors and event participants through excellent customer service.
• Ability to engage and work with multiple stakeholders at all organizational levels, both internal and external to the organization.
• Cultural competency experience and demonstrated ability to work with people of diverse races, ages, genders, abilities and economic backgrounds
• Ability to work independently in a fast-paced environment and as a member of a dynamic team.
• One to three years of work experience, preferably in an office setting. Writing and/or customer service experience a plus.
• Strong computer skills, including proficiency with Microsoft Office. Experience with Salesforce and/or Campaign Monitor a plus.
• Available to work occasional evenings and weekends for special events as needed.
• A strong commitment to WTA’s mission and passion for the outdoors.

Compensation: Compensation range is $16 – 18 per hour. Benefits include medical, dental, vision and long-term disability insurance; retirement plan; transit pass; and holiday, vacation and sick leave.

To Apply: Email a cover letter, resume, a one-page writing sample and at least two references to Allie Tripp, Annual Fund and Events Manager, at jobs@wta.org. Reference the job title “Donor Stewardship Coordinator” in the subject line. Position is open until filled, with preference given to applications received before February 17, 2017.