About WSDOT
Washington State Department of Transportation (WSDOT) is the steward of an integrated, multimodal transportation system that helps to ensure people and goods move safely and efficiently throughout the state. In addition to building, maintaining, and operating the state highway system, WSDOT operates the largest ferry system in the nation, manages the world’s longest floating bridge, and recently completed the world’s widest tunneling project.

Washington State Ferries (WSF), a division of WSDOT, is the largest ferry system in the U.S. and safely and efficiently carries nearly 25 million people a year through some of the most majestic scenery in the world. The WSF system is an essential part of Washington’s transportation network, linking communities on both sides of Puget Sound with the San Juan Islands and internationally to Sidney, British Columbia. WSF has more than 1,800 employees throughout the Puget Sound region on vessels, in terminals, at the Eagle Harbor Maintenance Facility and at the headquarters facility in Seattle.

The Opportunity
WSF is currently seeking a Business Operations Manager who would work under the supervision of the Senior Manager of Business Development to help manage all (non-farebox) revenue-generating lines of business for Washington State Ferries. This includes the agency’s advertising, parking, vending, galley concessions, special events, and other revenue-generating activities. In addition, the incumbent will inventory and manage the agency’s art collection, which includes a number of tribal artifacts that require special care.

What to Expect
The incumbent will work with a wide range of external partners to accomplish work, including vendors, businesses, customers, community organizations, legislators, and others. Internally, in addition to close coordination with the Community Services and Planning team, the incumbent will work extensively with staff from the Vessels, Operations, and Security departments to ensure safe and effective operations “in the fleet.” The incumbent will also work with Communications Department to promote special events or activities as needed.

Among the varied range of responsibilities held within this role, you/the Business Operations Manager will:

• Oversee all vendor-related activity on WSF property, facilitating smooth business operations and ensuring compliance with WSF contractual agreements, customer expectations, U.S. Coast Guard regulations, safety guidelines, and other requirements.
• Work closely with WSF Vessels, Operations, and other staff to coordinate daily vendor activity such as deliveries, inspections, advertising installations, or equipment repair and maintenance.
• Serve as a liaison between WSF vendors/concessionaires and customers, working with WSF’s Customer Service team to resolve customer complaints and concerns in a timely and appropriate fashion.
• Organize film and photo shoots, promotions, tours, community activities, and special events on WSF vessels and at terminals, including occasional onsite supervision of this activity.
• Establish an inventory and maintenance program for Washington State Ferries’ extensive collection of artwork and tribal artifacts, ensuring that artwork is properly maintained and preserved.
• Prepare reports, briefings, memoranda, policy guidelines, and other communications as needed to further business goals.
• Collaborate with a diverse range of individuals and organizations, including vendors, contractors, concessionaire employees, WSF and WSDOT staff, legislators, WSF customers and the public.

Qualifications
To be considered for this opportunity, the following are required:

• Bachelor’s Degree in Business, Marketing, Public Administration or a related field and at least three years of similar experience in a complex organization
• Maintain a valid Transportation Workers Identification Card (TWIC); can be obtained after hire
• Maintain a valid Washington State Driver License

It is preferred that qualified candidates also have:

• Master’s Degree in Business, Marketing, Public Administration or a related field and at least three years of similar experience in a complex organization

Why WSDOT

• Work-Life Balance – We offer flexible work schedules that allow you time for your life outside of this excellent opportunity.
• Paid Leave – In addition to 10 paid holidays, full-time employees earn up to 25 paid vacation days per year!
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications, and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.

Please click the “APPLY” button to proceed. Note that you will be prompted to either sign in, or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

WSDOT does not use the E-Verify system. For more information, please visit www.uscis.gov

Contact us
For inquiries about this posting, you may contact the assigned Recruiter, Renee Mason, at MasonR@wsdot.wa.gov. Please be sure to reference 20DOT-WSF-90820 in the subject line.