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Position Summary:
The purpose of this position is to perform a variety of complex professional, administrative and technical work, in a typical office setting, with some field work required, under the direction of the Chief Information Officer. Provide first line of technical support for updating the City’s Geographic Information System (GIS) consistent with on-going changes, monitoring GIS data, updating databases and maps, and transferring data from non-digital sources to a geographically-based format. Support and maintain GIS web apps. Update ground asset data with a handheld GPS. Work is performed under both administrative and general direction and may receive technical and functional direction from other administrative or professional personnel.

Illustrative Examples of Essential Duties:
This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Responsible for the development and updating of the GIS long and short term goals. Responsible for maintaining the content contained within the City’s public and in-house GIS web mapping applications. Perform GPS field data collection throughout the City as part of maintaining data accuracy and reflecting current inventory. Provide mapping services for all departments within the City as needed. Ability to display and/or convert AutoCAD files within GIS, both for print map overlays for viewing as well as to bring the data into existing datasets via conversion. Must keep all GIS content on the City’s website up-to-date. Responsible for updating parcel and taxroll data.
• Provides internal and interdepartmental representation for the City on matters relating to geographic information. Supports and works closely with all departments in the creation and management of the City geographic model with respect to content, standards, quality, geographic reference, integration, and appropriate documentation.
• Provides customer assistance to the general public on mapping requests/inquiries. Attends various meetings as required or requested. Makes presentations as required or requested. Provides training and support in the use of internal GIS applications. Maintains correspondence with vendors which provide various hosting and cloud services.
• Performs other duties as requested or required.

Knowledge, Skills and Abilities:

• Good knowledge of office practices and procedures including filing and basic record keeping. Good knowledge of English usage, spelling, grammar and punctuation. Good knowledge of business letter writing and typing formats. Good knowledge of basic mathematics. Good knowledge of adult learning and training procedures, specific applications used in public sector; data collection, analysis and display; report preparation and writing.
• Knowledge of the principles of GIS and Internet/Intranet. Extensive knowledge of GIS business concepts. Knowledge of the uses and capabilities of GIS. Knowledge of system development methodologies and the ability to apply this knowledge to the management and development of GIS computer system applications. Knowledge of techniques used to locate, identify and manage necessary program modifications for establishing program specifications. Specialized skills and a comprehensive knowledge of geographically distributed data and information, and the processed that create and modify the geographic landscape. Knowledge of geographic information technologies and the digital representation of geographic issues and knowledge of the role of geospatial information in organization wide operations, such as management, decision making, and policy formulation.
• Ability to translate system requirements into program specifications. Ability to work independently and as a member of a team; work under pressure and meet deadlines; create test data and test plans; execute test plans; perform impact analysis; diagnose and solve problems; analyze and resolve application needs and problems; communicate on technical issues with individuals with varying degrees of computer familiarity; provide written documentation of technical procedures; exercise initiative in developing and applying effective operating procedures applicable to Geographic Information Systems; organize and manage multiple priorities; concentrate on many complex elements of a problem; establish and maintain working relationships with staff.
• Ability to communicate clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with those contacted in the course of work; ability to organize and maintain accurate records and files. Ability to learn the operation, policies and procedures of the City and the department. Ability to perform difficult and complex information systems work using independent judgment; ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of employees or the general public. Ability to troubleshoot and problem solve; ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variable.
• Comprehensive knowledge of personal computers and GIS technologies and the digital representation of geographic issues.

Minimum Requirements:
Graduate of an accredited four (4) year college or university, with major course work in Information Systems, or Geographic Information Systems (GIS), Geography, or a related field supplemented by five (5) years’ experience; or any acceptable related combination of training and experience.

Computer Skills Required:
Comprehensive knowledge of ArcGIS Desktop/ArcCatalog 10.5 and associated extensions. Experience working with Cloud GIS. Comprehensive experience using Trimble GPS units, ArcPad software, and all procedures associated with file management between field and office. Comprehensive experience managing geodatabases. Experience with GIS web applications. A good sense of cartographic aesthetics for map production. Proficiency with printers and plotters.

Field Skills Required:
Must have ability to perform GPS data collection outdoors in a variety of weather conditions in a heavily urbanized environment. Ability to work independently and be able to troubleshoot GPS hardware and software issues. Must be willing to handle emergency field mapping and post-hurricane damage mapping above and beyond regular hours when necessary.

Miscellaneous Skills:
Must excel independently with minimal supervision, with the ability to problem-solve and self-support technical issues. Must work well as part of a team environment and have great interpersonal skills. Must have the versatility to address the needs of all City departments and personnel. Must be able to work with outside vendors and contractors to support mapping and data needs for capital projects. Must have the ability to come up with creative solutions and analyses to meet the needs of various City projects. Ability and willingness to assist in tasks not directly related to GIS when needed. Willingness to attend training to stay up-to-date on changing GIS technologies

Licenses and/or Certifications:
GIS Professional Certification (GISP) preferred.