org<http://www.GirlScoutsWW.org>) is currently seeking a full-time Membership Registrar to join our registration team. The Membership Registrar works as part of a team of registrars each supporting the other and with each being the primary point person or lead in a particular area. The Membership Registrar will be the point person for the membership registration process for girls and volunteers. They will also be processing registrations for girls and volunteers registering for events, programs, courses, activities and camp. The position requires a strong sense of customer service and a willingness to handle a broad range of events and activities. A successful Registrar serves as a wonderful resource to our girls and volunteers by guiding them through the registration process, directing them to the appropriate course or event and answering, (or researching!) all manner of questions. If you have a strong sense of teamwork, a high pace of work, are organized and have a strong attention to detail we want to hear from you!

This is a full-time, non-exempt position with excellent benefits that include medical, dental, vision, 403(b) and paid leave.

To apply, please send a cover letter and resume to hr@girlscoutsww.org<mailto:hr@girlscoutsww.org> and indicate in the subject line the position, your last name and where you saw this posting.

Essential Functions:

Primary

* Provide excellent customer service while answering phone and email questions from the public, volunteers, and staff regarding registration processes and program/course availability. Handle routine requests for information regarding activities, course content and requirements. Ensure that event-related sections of the website and council calendars are updated frequently and accurately.

* Process registrations for council sponsored activities including timely and efficient and accurate data entry and processing of registrations, confirmations, changes, cancellations, and refunds. Coordinate financial assistance requests with the Financial Assistance Coordinator. Ensure that invoicing is done accurately and payments are submitted on time while demonstrating consistently high quality customer service.

* Process site reservations and confirmations for all users of council camp properties and Girl Scout Encamporee Lotteries. Provide accurate and updated site rental status reports to appropriate Camp Site Managers/Site Hosts. Coordinate Camp Site staff-led program requests to the appropriate scheduling agent and follow-up with appropriate billing. Ensure that invoicing is done accurately and payments are made.

* Maintain the accuracy of the membership database including troops, adults, girls, service units, schools and other supplementary components. Communicate all registration information to GSUSA including weekly transmittal of membership registrations and process return forms from GSUSA.
Secondary

* Assist volunteers, parent and other staff with timely answers to questions or problems in renewing membership registration and/or registering for GSWW classes or programs.

* Secure sites for events as needed.

* Produce statistical reports on program and volunteer learning placement, attendance and cancellations, maintain accurate site usage records and filing system, and develop administrative processes to ensure accuracy and efficiency.

* Work as part of registrar team, responsible for all areas of registration with lead responsibility for one area of registration…Camp, Events, Volunteer Learning, Membership, Help Desk, Properties Reservations. Serve as first back up in one other area.

* Provide participant numbers and rosters to the appropriate program/camp/volunteer learning manager or volunteer learning facilitator as needed.

* Assist with the development and updating of registration forms.

* Enter programs and courses into the computer database in preparation for registration. Update website and staff on new offerings and changes.

* Other duties as assigned

Qualifications:

* High school diploma or equivalent. Associate of Arts preferred.

* One year office experience in a clerical or administrative support role.

* One year experience with a high volume of in-depth customer service calls.

* Strong data entry experience required.

* Skilled in Outlook, Word, Excel and Access or similar database program, including running basic queries.

* Demonstrated ability to multitask, prioritize deadlines, work independently, take initiative and maintain confidentiality.

* Strong interpersonal skills to ensure effective interactions with individuals at all levels and backgrounds with an emphasis on telephone communications.

* Strong organizational skills and attention to detail.

* Ability to compose original correspondence and format business letters.

* Excellent customer service skills.

* Experience with Girl Scout camping and/or programs preferred.

* Availability to work varied hours including some nights and weekends as necessary.

* Maintain membership in Girl Scouts of the United States of America

* Valid Washington State driver’s license, vehicle in working condition, proof of insurance.

* Satisfactory results from criminal background search
About Girl Scouts of Western Washington
We currently serve over 26,000 girls in partnership with nearly 13,000 volunteers in 17 counties of western Washington. We have offices in Marysville, Seattle, Bellevue, DuPont and Bremerton. In addition, we have six camp properties Camp Lyle Mcleod and Camp St. Albans near Belfair, Camp Robbinswold on the Hood Canal, Camp Evergreen near Longview, Camp Klahanee near Hoquiam and Camp River Ranch, near Carnation.

Girl Scouts is for every girl and we are committed to serving girls who face sometimes overwhelming obstacles through programs such as Girl Scouts Beyond Bars, serving the daughters of women in prison, Girl Scouts Fostering A Future, serving girls who are in foster care, Girl Scouting in the School Day meeting with girls in area elementary and middle schools and Skills For Life, serving girls in low income housing communities, many of whom are new to this country.

Staff Values
Girl Scouts of Western Washington staff members are committed to upholding the following values in our work, ensuring we build more girls of courage, confidence and character who make the world a better place:
Diversity * Balance * Fun * Dependability * Stewardship * Respect * Integrity * Transparency * Collaboration * Innovation * Dynamic
An Equal Opportunity Employer

Doug Kimura, SPHR
Vice President, Human Resources
Girl Scouts of Western Washington
601 Valley Street
Seattle, WA 98109
www.girlscoutsww.org<http://www.girlscoutsww.org/>
Phone: 206.826.2176
Fax: 206.633.5099
dougik@girlscoutsww.org<mailto:dougik@girlscoutsww.org>

Girl Scouting builds girls
of courage, confidence,
and character who make
the world a better place.

Considering a career at Girl Scouts of Western Washington? We’re hiring! See our jobs at https://www.girlscoutsww.org/who-we-are/join-team<https://www.girlscoutsww.org/who-we-are/join-team/Pages/default.aspx>