Job Title: Customer Service Specialist 2 (part-time)
Opening Date/Time: Wed. 08/09/17 12:00 AM Pacific Time
Closing Date/Time: Fri. 08/18/17 11:59 PM Pacific Time
Salary: $14.57 – $18.83 Hourly
Job Type: Part Time – Permanent
Location: Grant County – Ephrata, Washington
Department: Dept. of Fish and Wildlife
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DescriptionBenefitsSupplemental Questions
The Department of Fish and Wildlife has some of the most talented people in the natural resource field.  We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission.

The Washington Department of Fish and Wildlife (WDFW) protects, conserves, and restores the State’s native fish and wildlife populations and their habitats. These properly managed resources provide sustainable fishing, hunting, wildlife viewing and other outdoor experiences for millions of residents and visitors. WDFW’s employees are diverse, interdisciplinary, and enjoy the challenges and satisfaction of working in perhaps the Nation’s most beautiful state. Biologists, scientists, enforcement officers, spatial analysts, land stewards, administrators, lab and computer technicians, customer service representatives and others manage hundreds of fish and wildlife species, maintain nearly a million acres of public wildlife lands, provide opportunities for recreational and commercial fishing, wildlife viewing and hunting, protect and restore habitat and create and enforce the laws that protect fish and wildlife resources. Find out more about us and the important work we are a part of at www.wdfw.wa.gov.

Customer Service Specialist 2
(Part-Time, Permanent)
The Department of Fish and Wildlife is recruiting to fill one part-time, permanent, Customer Service Specialist 2 position located in our Director’s Office, Region 2 Operations, located at 1550 Alder ST NW, Ephrata, WA.
 Duties:
This recruitment is to fill a permanent part time position in the Ephrata office.  As a member of the customer service team, this employee provides information about hunting and fishing opportunities and available services to hunters, fishers, the recreating public, and Regional staff.

Principal activities include:

  • Interpreting agency related laws, policies and procedures to resolve customer service problems.
  • Providing interpretation and advice by telephone, by email and in person to hunters, fishers, wildlife viewers, license dealers, people with nuisance wildlife problems, and others.
  • Maintaining contact with WDFW personnel to ensure reference material is current. Reviewing agency website for new information and links to other resources.
  • Resolve issues that may occur with purchases that may occur at License Vendors.
  • Sell fishing/hunting licenses using both cash and credit technology, balance till and resolve any discrepancies.
  • Act as liaison between Licensing staff in Olympia and regional licensing dealers.
  • Independently resolve customer problems.
  • Provide support to regional staff.
 Qualifications:
Required Qualifications:

  • Associate’s Degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor’s Degree; OR equivalent experience providing assistance to customers regarding inquiries, complaints or problems.

Competencies:

  • Proficiency in reading, comprehending, retaining and interpreting information from complex written documents.
  • Working knowledge of computer software applications including Microsoft Word and Excel.
  • Ability to work accurately and with attention to detail.
  • Ability to handle large amounts of cash, checks and money orders.
  • Record keeping, filing, and organization skills to work with a variety of forms and records.
  • Ability to communicate tactfully with people in stressful situations; telephone communication skills.
  • Ability to handle fast-paced office with constant interruption between phone and counter.
  • Ability to research, explain and retain information.Attention to detail.
 Supplemental Information:
Working Conditions
Work schedule is primarily Monday-Friday, four (4) hours a day. Will be required to alter work hours to cover annual leave, sick leave, emergencies, etc.   Working environment is a busy office setting. Varying degrees of activity occur in the common areas during working hours; tasks will involve long periods of time standing in addition to long periods of time sitting at a desk and working on a computer. Incumbent must be able to work amid distraction.  Must be able to lift 40 lbs without assistance.

How to Apply
To apply, you MUST complete your profile at www.careers.wa.gov including a chronological employment history and attach only the following to your profile before applying for this position:

  • A letter of interest describing how you meet the qualifications of this position
  • A current resume, chronological preferred
  • Three professional references

Note: Failure to follow the above application instructions will lead to disqualification.  E-mailed documents will not be accepted in lieu of attaching your documents to the online profile.

Upon submission of your online application, you will immediately receive a confirming e-mail.  You will then be notified via e-mail of your status during the process.  In addition to the e-mail notifications, you can check the status of your application at any time by visiting your online profile at www.careers.wa.gov.  Due to the high volume of applications that we receive, we ask your understanding and encourage you to use the online process and avoid calling for information.

Please note that initial screening will be solely based on the completeness of application materials submitted and the contents and completeness of the “work experience” section of your application in NeoGov. A resume will not substitute for the “work experience” section of the application. The information provided in your application must support your selected answers in the supplemental questions. Responses not supported in your application may disqualify you from consideration for employment in this position. All information will be verified and documentation may be required.

The Department of Fish and Wildlife is an equal opportunity employer.  We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.  Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.  Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.