The Licensing Division is the business agent for WDFW relating to the sales, distribution, systems, accounting, customer and retail dealer support and creation of sales channels to optimize agency revenue and compliance for the issuance of recreational and commercial licenses permits and other products and disability applications. 

The Licensing Assistant provides mission critical customer service and support to internal and external WDFW stakeholders, co-workers fulfilling recreation license sales orders, and general inquiries to the Licensing Division throughout the year. The Licensing Assistant is a front line representative for the Agency on many general licensing related matters. The incumbent is responsible for demonstrating consistent, timely and excellent customer service and fulfillment of Internet and telephone sales. Additionally, the incumbent is responsible for various office-related tasks as assigned by the supervisor.

POSITION SUMMARY
Clerical Support
Answers telephones; following clearly established guidelines, answers routine questions; receives and refers visitors.
Performs messenger services on a specific route or particularly addressed material within or between departments.
Keyboards/types office forms, envelopes, labels, and index tabs.
Proofread material and identifies areas needing corrections.
Photocopies and collates material.
Performs basic arithmetic such as addition, subtraction, multiplication, and division.
Posts information from various departments according to established procedures and standards; tabulates and posts report forms.
Operates a variety of office equipment such as computer/word processor and associated software, typewriter, calculator, document imaging, printers, multi-line phone system, and copy machine.
Enters and retrieves data from electronic data processing systems; establishes and updates information, generates documents and correspondence; communicates with others via electronic means; updates computer system files.
Opens and date-stamps incoming mail; learns to sort and route mail; picks up and prepares outgoing mail; learns to maintain logs, lists, rosters, directories, and other records;
Performs incidental typing.
In support of office operations, performs repetitive, routine, or relatively simple clerical duties/tasks such as establishing and maintaining record keeping/filing systems and/or database files, serving as receptionist, performing mathematical calculations and copying materials.
Stacks, stamps, opens, codes, sorts, files or alphabetizes correspondence, records, or materials according to established procedures and predetermined categories; maintains files and records.
Fulfillment of Licensing Sales
Works with permanent staff members to complete fulfillment of Licensing Sales items.
Sorts and organizes forms, licenses, pamphlets, brochures, correspondence and other paperwork requested by customers and agency personnel.
Labels and inserts paperwork, placards, pamphlets, forms, and licenses into envelopes.
By utilizing unit’s manual and following the processes provided to complete Recreational unit’s tasks, works toward meeting both personal and unit’s goals.
Responsible for participating in, making recommendations regarding methods for improving practices, and addressing challenges.
Assists in developing and maintaining Customer Service Section’s processes.
Responsible for assisting supervisor with the development, establishment, maintenance, implementation, and completion of activities and priorities for the work unit.
Communicates both personal and unit targets strengths and challenges to supervisor.
Assists in developing methods to report and achieve expected call center performance measurement targets

High School diploma or GED equivalent.
Six (6) months of clerical or customer service experience.
Ability to type 35 wpm with accuracy.
Familiarity with Microsoft Office programs, including a general understanding of Word and Excel, and understanding of search criteria for Internet and Intranet web sites.
Knowledge of: basic knowledge of modern office practices, methods and procedures; English grammar, vocabulary, spelling and punctuation; basic arithmetic; the use of electronic information equipment.
Ability to: learn simple and repetitive office tasks; demonstrate reliability and a desire to learn new skills; understand and carry out oral and written instructions; understand procedures, manuals, policies and guidelines; exercise sound judgment when initiating processes, actions, and alternatives within established procedures, policy, and local practice; ability to learn general goals and purpose of departmental services and operations; establish and maintain harmonious work relationships with co-workers and the general public; communicate effectively verbally and in writing; learn and perform assigned clerical tasks and routines; maintain confidentiality of restricted information; enter data accurately

Working Conditions
This position is on-call (work is intermittent in nature and does not fit a regular work schedule pattern). The work week is Monday-Friday, 8:00 a.m. – 5:00 p.m. but the incumbent may be asked to work occasional weekends and evenings, depending on workload.  Hours will vary from 0-40 hours per week throughout the year.
 
The working environment is a busy office setting. Varying degrees of activity occur in the common areas during working hours; most tasks will involve sitting at a desk and working on a computer. Incumbent must be able to work amid distraction.

Position is estimated to be for three (3) to six (6) months.
 
Union Notice
This position is covered by a collective bargaining agreement between the State of Washington, Department of Fish and Wildlife and the Washington Federation of State Employees (WFSE), which contains a “union security” provision. This means that, as a condition of employment, you must either join the union and pay union dues, or pay the union a representational or other fee within 30 days of the date you are put into pay status.
 
How to Apply
To apply, you MUST complete your profile at www.careers.wa.gov including a chronological employment history and attach only the following to your profile before applying for this position:

• A letter of interest describing how you meet the qualifications of this position
• A current resume, chronological preferred
• Three professional references

Note: Failure to follow the above application instructions will lead to disqualification.  E-mailed documents will not be accepted in lieu of attaching your documents to the online profile.
 
Upon submission of your online application, you will immediately receive a confirming e-mail.  You will then be notified via e-mail of your status during the process.  In addition to the e-mail notifications, you can check the status of your application at any time by visiting your online profile at www.careers.wa.gov.  Due to the high volume of applications that we receive, we ask your understanding and encourage you to use the online process and avoid calling for information.
 
Please note that initial screening will be solely based on the completeness of application materials submitted and the contents and completeness of the “work experience” section of your application in NeoGov. A resume will not substitute for the “work experience” section of the application. The information provided in your application must support your selected answers in the supplemental questions. Responses not supported in your application may disqualify you from consideration for employment in this position. All information will be verified and documentation may be required.
 
The Department of Fish and Wildlife is an equal opportunity employer.  We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.  Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.  Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.