SALARY RANGE:

$4,678 – $6,137 per month

TYPE OF POSITION:

Permanent, Full-time.   This position is represented by the WFSE.
Important Note:   Once appointed to this position the incumbent will be required to pay union dues or other representation fees  within the first 30 days of employment.

LOCATION:

Olympia, Washington

CLOSES:

March 14, 2016.
Note: Recruitment may be extended after March 14, 2016 depending on quantity and quality of application pool. If you have already applied for this recruitment you do not need to apply again unless you are updating your application materials.

POSITION PROFILE:

This position provides technical support in the use of Geographic Information Systems (GIS) for all DNR staff who use that technology across the agency.  GIS is used on a daily basis throughout the agency, the mission of the agency could not be accomplished without it.  This is the primary GIS support for the agency, however the position also provides desk top support serving as the Support Team Point of Contact (POC) at least one day a week.

• Four (4)  years practical work experience using ESRI- ArcGIS software version 10.0 or higher including integration/use with SDE and other types of geodatabases, python scripting, and analysis using models and scripts.
• Tasks you will be expected to complete include:
  • Help DNR staff complete their work efficiently and with minimal error, works remotely or directly with DNR staff to troubleshoot and fix all issues and complete requests concerning GIS such as (but not limited to); performance issues with GIS such as unable to edit, GIS is running slow, GIS software tool bars missing or don’t work, projection issues with lining up and measuring data, can’t open GIS software.
  • Other GIS issues include; need GIS software installed and licensed, Custom tools are not working, Data layers unavailable, Analysis not showing correct results or will not run; working with customers to assist in tasks such as; how to complete a task/analysis, Plotting/Printing issues from GIS.
  • Troubleshoot and resolve applications related to GIS such as GIS 3rd party software troubleshooting and support, GIS mobile application support, Citrix won’t load, GPS data download and integration, error in custom programming script.
  • Also act as a GIS consultant when testing of new versions of GIS components, provide consultation on ways to accomplish business needs, evaluate software needs and track licenses, assist with software upgrades, make recommendations to management for improvements and track industry-wide trends and make recommendations to management and GIS Team members for improvement.
• And one (1) year technical support to end users.

DESIRABLE QUALIFICATIONS:

• Bachelor’s degree in GIS, Computer Science, Information Systems or Natural Resources
• GISP Certificate
• 4 years providing technical support in an enterprise environment (100+ PCs).  Citrix use and support is required along with tasks listed below:
  • Working remotely and/or physically at the PC, isolate, troubleshoot and resolve computer issues such as (but not limited to) the computer won’t turn on, staff can’t login, computer is frozen, software does’t start or work correctly, can’t access network storage locations, troubleshoot and resolve network connectivity issues, computer updates not installing, virus, email not working, how to use software, label printers not working correctly, DNR software applications not working correctly, GPS units won’t connect or need updating, Internet web sites or applications don’t work correctly, keyboards, mice etc. not working correctly, display not working, SharePoint not working as expected and can’t log into or launch an software application in Citrix.
  • Typical solutions may include, but are not limited to, applying a new configuration (image) to computer, other PC or network configuration change, working with Operation Team to change Group Policy settings and working with vendor, who may include CTS, to diagnose and install new hardware component and utilize Active Directory tools to unlock and reset passwords and review or change group memberships.
  • Working remotely and physically at the PC, implement service requests such as software and hardware installation and configuration or move and other new IT service implementation.

SPECIAL POSITION REQUIREMENTS AND WORKING CONDITIONS

• Employees who drive for state business, whether in a state or privately-owned vehicle, are required to possess a valid license as defined in policy PO02-006 and abide by all other driver responsibility requirements.  
• Must be at least 18 years of age at the time of hire.

APPLICATION PROCESS

• To be considered you must apply online at www.careers.wa.gov (Click on the APPLY button above)
• Submit the following:
  • Attach a letter of interest describing how your experience and qualifications relate to the position profile, required and desired position qualifications, and special position requirements.
  • Attach your Resume – do not add it into the text of the application, it must be an attachment.
  • The names of three to five professional references – you may attach a document, use the References text field in the online application, or include with resume.
• Carefully review your application materials before submitting.
• You may not reapply for this posting for 30 days.
• If you have already applied for this recruitment, it is not necessary to re-apply unless you are updating your application materials.

Questions?  Please contact Dave Wischer at (360) 902-1367 / dave.wischer@dnr.wa.gov or e-mail us at DNRrecruiting@dnr.wa.gov.

By submitting the application materials you are indicating that all information is true and correct to the best of your knowledge.  You understand that the state may verify information and that untruthful or misleading information is cause for removal from applicant pool or dismissal if employed.

This announcement is published by the Washington State Department of Natural Resources (DNR).  The DNR is an equal opportunity employer.  Persons with a disability who need assistance during the screening process or those needing this announcement in an alternative format may contact DNR Recruiting staff (360) 902-1350 or (360) 902-1097.  DNR may be contacted using the Washington State Telecommunications Relay Service (TTY) by dialing 711.