Learning Facilitator

Join us on our mission to save wildlife and inspire everyone to make conservation a priority in their lives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitate and present engaging programs and experiences to audiences of all ages on and off zoo grounds
• Develop and implement curricula, programs, props and activities
• Provide feedback on curriculum, programs and activities
• Collect data and statistics; organize statistics and prepare data for reports
• Provide customer service information and assistance to the public, staff and volunteers. Provide crowd control, group management and rectify minor customer issues, complaints and disputes
• Assist with the evaluation of programs and activities
• Maintain program props, materials and supply inventories. Stock, clean and organize props and materials for programs
• Assist with development, facilitation and evaluation of training programs and activities. Facilitate trainings or training elements as appropriate.
• Perform logistical support duties to include booking and organizing rooms and resources, registering participants, processing payments, scheduling activities, maintaining statistics, records and databases
• Identify and recommend policy and process improvements to leads/supervisors/managers
• Transport program participants, materials and resources
• Mentor volunteers and interns
• Research content and write articles, blog posts, fliers, publications, communications/interpretive materials and other promotional and support materials
• Facilitate meetings, including developing agendas, facilitating inclusive participation, building consensus, resolving conflicts and capturing notes.
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to work with a variety of stakeholders from different backgrounds and abilities (visitors, volunteers, teachers, and staff, etc.)
• Highly organized, detail oriented and efficient with excellent administrative and time management skills
• Ability to prioritize workload and schedules in a fast-paced environment with multiple agendas
• Ability to manage multiple tasks and projects with high energy and creative problem-solving skills
• Ability to anticipate needs and challenges, take initiative, ask questions, and provide solutions to achieve department and organization objectives
• Ability to work effectively as a team member, and independently with little supervision
• Adaptable to changing environments, operational protocols and business situations
• Highly professional public presence and strong customer service orientation
• Ability to work a non-standard/flexible schedule, which may include weekends, some evenings and holidays
• Commitment to the mission of the zoo and the institutions’ Core Values

EDUCATION/EXPERIENCE

A minimum of two years combined education and experience developing and facilitating engaging, inclusive experiences for a variety of audiences; developing curriculum; and implementing and evaluating programs. Experience with a zoo, aquarium, museum, early childhood center, park or other informal education organization preferred.

COMPUTER SKILLS

Proficient and experienced with Microsoft Office applications; particularly Word, Excel, PowerPoint and Outlook. Must be able to work with customized databases and technology, and conduct Internet research.

CUSTOMER SERVICE SKILLS

Must be enthusiastic and customer service oriented and deal with guests in a courteous and professional manner. Enjoy working with the public including diverse populations and people of all ages and abilities.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write curriculum, routine reports and correspondence. Ability to speak effectively to a variety of audiences including young children, families, adults and before groups of zoo employees.

The ability to speak another language in addition to English is highly valued.

MATHEMATICAL ABILITY

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds while handling, lifting, and storing program supplies, kits, and bulk food supplies. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl while setting up displays, transporting class props and materials.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate to loud.

Application Directions:

• Cover letter and resume are required when applying for this position.
• Applications are only accepted online through our Jobs page at www.zoo.org
• No phone calls please
• APPLICATION DEADLINE: Applications are due prior to 12:00 AM on the posted Close date (i.e. by 11:59 PM the evening before).

Woodland Park Zoo is an equal opportunity/affirmative action employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.