|Job Title:||Permanent Customer Service Specialist 2|
|Opening Date/Time:||Thu. 07/27/17 12:00 AM Pacific Time|
|Salary:||$2,535.00 – $3,276.00 Monthly|
|Job Type:||Full Time – Permanent|
|Location:||Thurston County – Olympia, Washington|
|Department:||Dept. of Fish and Wildlife|
The Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission.
The Washington Department of Fish and Wildlife (WDFW) is dedicated to preserving, protecting and perpetuating fish, wildlife and ecosystems, while providing sustainable recreational and commercial opportunities dependent on viable fish and wildlife populations. Each day, WDFW employees facilitate fishing, hunting and wildlife viewing opportunities for millions of residents and visitors. WDFW’s employees–field and laboratory biologists, geneticists, research scientists, hatchery professionals, policy experts, fully commissioned law enforcement officers, land stewards, lab technicians, property acquisition specialists, customer service representatives and others work throughout the state. WDFW employees protect and restore critical habitat, strive to facilitate species recovery when necessary, and manage hundreds of fish and wildlife species. WDFW employees maintain nearly a million acres of public wildlife lands. They interpret, apply and enforce state and federal laws and collaborate with stakeholders to protect fish and wildlife resources. Find out more about us and the important work we are a part of at www.wdfw.wa.gov
The Fish Program’s Administrative Operations Division is recruiting one positive, energetic individual with excellent customer service skills to fill one (1) permanent full-time Customer Service Specialist 2 position. The duty station is the Natural Resource Building in Olympia, WA. 98501.
This position is responsible for providing excellent customer service to constituents, as well as Fish Program and agency staff in identifying WDFW processes and procedures, independently resolving customer service problems related to agency programs and interpreting agency related laws, policies, and procedures.
Acts as a liaison between the customer and department by demonstrating a complete awareness of WDFW policies, procedures and commercial/recreational fishing rules and regulations for knowledgeable interaction with the public and diverse groups.
|Provide interpretation and advice on agency policies, procedures, rules and regulations for the public, fishers, the recreating public and regional staff, using appropriate examples and supporting information.
Use of regulation pamphlets, staff website, intranet and e-mail to maintain a current knowledge of all regulations, news releases and rule changes.
Maintain a current knowledge of geographical areas, streams, lakes, and other fishing locations.
Understands and interpret the fishing regulations pamphlet, Emergency rules and WAC.
Provide answers for questions regarding the identification of salmon and steelhead, shellfish, and other fish species.
Redirect telephone calls and or provide numbers for other appropriate agencies.
Executes excellent written and oral communication both internally and externally.
Provides incoming and outgoing mail services for the Program.
Facilitates visitors and sign-in process while providing a minimal level of security for the Program.
Performs general office duties and provides assistance to internal/external customers.
Organizes and provides office supplies and ordering services.
Other duties as assigned:
Provide assistance with various projects and assignments as needed and directed by Supervisor.
An Associate’s degree and 2 years’ experience providing assistance to customers regarding inquiries, complaints or problems, OR equivalent experience in customer service, providing assistance to customers regarding inquires, complaints or problems.
Ability to type 35 wpm with accuracy.
Job Knowledge: (to perform the essential activities of the position, the employee must know or understand the following):
Other Skills and Abilities/Specialized Knowledge
|To apply for this position you MUST complete your profile at www.careers.wa.gov and attach the following to your profile before completing the online application:
A cover letter describing how you meet the qualifications and competencies of this position (generic cover letter will not be accepted)
A current resume (please make it succinct)
Three professional references (personal references do not count as professional)
Please note: Failure to follow the above application instructions will lead to disqualification. E-mailed documents will not be accepted in lieu of attaching your documents to the online profile.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.