|Job Title:||CUSTOMER SERVICE SPECIALIST 2|
|Opening Date/Time:||Thu. 09/07/17 12:00 AM Pacific Time|
|Closing Date/Time:||Sat. 09/16/17 11:59 PM Pacific Time|
|Salary:||$2,535.00 – $3,276.00 Monthly|
|Job Type:||Full Time – Permanent|
|Location:||Spokane County – Spokane, Washington|
|Department:||Dept. of Fish and Wildlife|
The Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission.
The Washington Department of Fish and Wildlife (WDFW) protects, conserves, and restores the State’s native fish and wildlife populations and their habitats. These properly managed resources provide sustainable fishing, hunting, wildlife viewing and other outdoor experiences for millions of residents and visitors. WDFW’s employees are diverse, interdisciplinary, and enjoy the challenges and satisfaction of working in perhaps the Nation’s most beautiful state. Biologists, scientists, enforcement officers, spatial analysts, land stewards, administrators, lab and computer technicians, customer service representatives and others manage hundreds of fish and wildlife species, maintain nearly a million acres of public wildlife lands, provide opportunities for recreational and commercial fishing, wildlife viewing and hunting, protect and restore habitat and create and enforce the laws that protect fish and wildlife resources. Find out more about us and the important work we are a part of at www.wdfw.wa.gov.
Customer Service Specialist 2
The Department of Fish and Wildlife is recruiting to fill one full time, permanent, Customer Service Specialist 2 position in our Director’s Office, Region 1 Operations, located at our Spokane office at 2315 N Discovery Place.
This position assists customers, both verbally and in writing, in identifying WDFW processes and procedures, independently resolving customer service problems related to agency programs and interpreting agency related laws, policies and procedures.
Acts as liaison between the customer and department by demonstrating a complete awareness of WDFW policies, procedures and regulations for knowledgeable interaction resolving customer service inquiries, problems and complaints from the public and diverse groups.
Provide verbal and written assistance in response to general queries, correctly interpret needs and direct to appropriate staff and/or resources; independently problem solve routine questions and issues from constituents and other entities.
Provide accurate information and customer service regarding recreational/commercial opportunities, available programs and services, department regulations and the selling/maintenance of appropriate licensing and records.
Serves as back-up in the absence of Administrative Assistant and Lead.
Associate’s degree AND two (2) years of experience providing assistance to customers regarding inquiries, complaints or problems; OR a Bachelor’s degree; or equivalent experience providing assistance to customers regarding inquiries, complaints or problems.Ability to work in an office setting with constant interruption between phone and counter.
Ability to handle money, count change, run credit card transactions and use a cash register.
Ability to research, explain and retain information.
Ability to handle and monitor a telephone system.
Job knowledge (to perform the essential activities of this position, the employee must know or understand the following):
How to Apply:
Please note: Failure to follow the above application instructions will lead to disqualification. E-mailed documents will not be accepted in lieu of attaching your documents to the online profile.
Upon submission of your online application, you will immediately receive a confirming e-mail. You will then be notified via e-mail of your status during the process. In addition to the e-mail notifications, you can check the status of your application at any time by visiting your online profile at www.careers.wa.gov. Due to the high volume of applications that we receive, we ask your understanding and encourage you to use the online process and avoid calling for information.
The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, and ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities, are encouraged to apply. Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (360) 902-2207.