• Provide primary technical assistance for users of both the internally facing HCMS system and externally facing Web-Based Annual Reporting Systems (WBARS).
• Respond to reported or discovered system errors and enhancement requests.
• Assist HFU Data Team in the development and maintenance of user guides and training tools for HCMS and WBAR system end-users.
• Conduct entry-level tutorials for individuals and small groups on HCMS and WBARS as needed to bring new system users on board.
• Coordinate with HFU and Combined Funder staff to hold online and in-person training workshops to provide guidance to WBARS end users.
• Collect property specific data from contractors and funding partners using standardized templates and communication tools.
• Reviews returned documentation for completeness and consistency with internal records.
• Serves on division communication team, coordinates HFU external website updates, as needed.
• Assist HFU Data Team with data requests, analysis, quality control and reporting.
• Maintain HFU Data Team’s internal SharePoint site.

• Bachelor’s degree AND two years of professional experience in training and supporting customers in the use of reporting systems that collect data.
  • Professional-level experience in training and supporting customers in the use of reporting systems that collect data may be substituted, year-for-year, for education.
  • A graduate or advanced degree will substitute for one year of required experience.
• One year of professional experience using computer and web applications such as Excel, Word, Access, Internet Explorer and other applications and databases.
• One year of experience successfully communicating technical information to a non-technical audience.
• Ability to work effectively with diverse coworkers and customers in-person and remotely using a variety of technology platforms, such as Skype for Business, Skype IM, GoToMeeting, etc.
• Ability to independently determine, organize and prioritize workload.
• Ability to meet deadlines and to produce reports and documents with a high degree of accuracy.
• Strong communication skills, both orally and in writing, using the English language.
• Demonstrated maturity and sound judgment.
• Ability to operate standard office equipment (telephone, computer, copier/printer).
• Ability to work in an open, collaborative, team environment.

Preferred/Desired Qualifications:

• Knowledge and prior use of WBARS, Contracts Management System (CMS).
• Prior experience with affordable housing programs and/or property management.
• Strong understanding of statistics, performance and outcome measurement.

In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

• A letter of interest describing how you meet the specific qualifications for this position;
• A current resume detailing experience and education; and
• A list of at least three professional references.

The initial screening will be solely based on the contents and completeness of your application and the materials submitted. All information may be verified and documentation may be required.

For questions about this recruitment, please contact Nona White at 360-725-2996 or nona.white@commerce.wa.gov.

Who we are:

At Commerce, we’re a little different. Our Olympia offices are open Monday through Friday. Our parking is free.  Many of our employees bike year round. We also have an active bicycle loaner program.

Washington State offers commuting programs, including free, subsidized and reduced public transportation incentives.  There are approximately 300 employees in our agency. We are committed to our work and value balance in our personal lives. We hire people for a position and encourage them to train for growth opportunities.

If this sounds like a good fit for you and you meet the qualifications, we encourage you to apply.

What we do:

We are the lead state agency charged with enhancing and promoting sustainable community and economic vitality in Washington. We administer a diverse portfolio of more than 100 programs and several state boards and commissions, all focused on achieving one clear and simple mission: to grow and improve jobs in Washington.

Our key customers include businesses, local governments and community-based organizations. We also play the crucial role of convening numerous local, state, regional and federal partners and stakeholders, public and private. Together we work to support the Governor’s priorities and achieve shared goals and objectives for the citizens of Washington.

Not from Olympia?

As the state’s capitol, Olympia is located off Interstate 5 at the south end of the Puget Sound roughly half-way between Seattle and Portland, and less than a two hour drive to the coast, temperate rainforest, mountains, urban city, or farmlands.  With year-round art festivals, parades, theater shows, concerts, and community events, Olympia and its surrounding cities have something for everyone. For parents, it boasts some of the best schools in the nation and the renowned HandsOn Children’s Museum.  Home to two universities (The Evergreen State College and Saint Martin’s University), Olympia residents also have the opportunity to pursue a degree while working!

Special Notes:

This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment.

Additional Information:

The Washington State Department of Commerce complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may call Human Resources at (360) 725-2650. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.