The department of Enterprise Services is a different kind of state agency. We exist in a competitive marketplace where we recognize customer satisfaction is vital to our success.  Our Consolidated Mail Services (CMS) is one of our programs with a major role in delivering great customer value for our agency.

At CMS, our core function is to streamline government mailing and allow state employees to focus on their agencies’ priorities. This goal is pursued by offering a complete assortment of cost-saving mailing options and fulfilling our role as mail experts for the state of Washington. We provide services to State Agencies, Institutions, Community Colleges, Universities and Political Subdivisions, and Non-Profit Organizations.

This position will lead the swing shift insert team. Our inserting and mailing preparation services save our customer’s valuable time, allowing them to concentrate on their core business. Every team in CMS contributes to the programs core function and values, working together to build a strong business. You could be part of this dedicated team.

As a swing shift position, typical hours are Monday through Friday 11:00 a.m. to 7:30 p.m. The location of the CMS building could not be much better. It is minutes from I-5 and a few blocks from the heart of downtown Olympia where you can find great places to eat, shop, or visit the waterfront.

Your role in customer satisfaction: The leadership team for CMS works to determine what our customers need to be completely satisfied and working with our teams, determines what needs to be done to make changes, adjustments to current practices and policies, or innovate new ways of how we work. As a leader, you are the change agent for your team. You facilitate the need of the customer and the work of the team. Working with your peers, you find ways to listen to the experts on the floor and involve the team in making your work better. You will also be responsible for ensuring schedules are followed and that you have the staff on hand to get the work done.

Your role in team satisfaction: The work of CMS is performed in a production environment that has heavy equipment, fast running insert and sorting machines, heavy materials, and high capacity trucks and vans coming and going throughout the day. A safe work place is a contributor to a happy workplace. Your role is to ensure your team understands the safety rules, expectations, and the importance of safety, for the CMS building, and their particular work area. A team that has a goal and understands how to reach it together can also produce a satisfied team. Providing clear production goals and expectations while helping the team reach them is an expectation of this position.

The success of your team and the program contributes to the financial health of CMS and DES overall. Working with the leadership team and the insert team to achieve customer and team satisfaction, it all adds up to a successful program and a flourishing DES.

• A High school graduation or GED;
• Three years of mail-related experience such as USPS, FedEx, UPS, or private or government mail rooms;
• Possess a valid, unrestricted motor vehicle operator’s license.

Desired:

Experience directly supervising; responsible for coaching, scheduling, providing feedback, setting and measuring expectations, and making recommendations to hire or discipline;
OR
Experience as a team lead; responsible for directing team actions, assisting with coaching, feedback, training, and providing performance insight to the supervisor.

• A current resume, detailing your relevant experience and education for this position.
• A letter of interest, describing why are you interested in our position and what skills and abilities you can bring to the team.
• A list of at least three (3) professional references with current telephone numbers.

Please take a moment to read the information below:

• The initial screening will be solely based on the contents and completeness of the application material submitted, and the supplemental questionnaire.
• Responses to the supplemental questionnaire regarding work experience must be reflected in your resume.
• By submitting your application materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.
• Prior to any new appointment into the Department of Enterprise Services, a background check will be conducted.
• As a condition of employment, the candidate accepting this position will be required to comply with the Union Security clause contained in the Collective Bargaining Agreement between the state of Washington and the Washington Federation of State Employees. This means that, as a condition of employment the candidate must either join the union and pay union dues, or pay the union a representational or other fee within 30 days of the date you are put into pay status.

VETERAN’S PREFERENCE

Applicants who meet the minimum qualifications and wish to claim Veteran’s Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers.Applicants claiming veteran’s preference points must attach the documentation with each on-line application. If you do not provide appropriate documentation to qualify for these preference points, the points will not be awarded.

For additional information on Veteran’s Preference and guidance on how to determine if you are eligible, click here.

We thank you and are grateful for your service.

Should you have any questions regarding this position or the online application, please email  jobs@des.wa.gov .

The State of Washington is committed to creating a diverse and inclusive culture. We encourage women, veterans, people of color, and persons with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, age, gender identity, sexual orientation or any other characteristic protected by law.

Persons with a disability who need assistance with their application or need this announcement in an alternative format, may call (360) 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service.