8365 / Computer Help Desk Assistant I
Technology & Application Services
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Position Information
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2
8-5 Monday – Friday
up to 19
$11.50 per hour
Fall 2017
Spring 2018
Mark Holm
PRIMARY DUTIES:
You will be working under the supervision of the Computer Support Help Desk Pro Staff. Primary duties include, but not limited to: telephone support, email and on-site support, answer calls and messages from customers, making entries in our call-tracking system, resolving or escalate calls, troubleshooting PC and Macintosh computers, assisting customers, answering questions, resolving routine hardware and software problems, basic troubleshooting operating system and network problems, setting-up equipment and installing new computers.
You will be working under the supervision of the Computer Support Help Desk Pro Staff. Primary duties include, but not limited to: telephone support, email and on-site support, answer calls and messages from customers, making entries in our call-tracking system, resolving or escalate calls, troubleshooting PC and Macintosh computers, assisting customers, answering questions, resolving routine hardware and software problems, basic troubleshooting operating system and network problems, setting-up equipment and installing new computers.
Important:
• Hiring is dependent on days and times you are available for work
• Students are limited to 19 hour a week while enrolled in school
SKILLS/ABILITIES:
• Familiarity with common PC applications and Windows Desktop Operating Systems.
• Basic familiarity with computer troubleshooting processes.
• Good problem solving skills.
• Basic familiarity with computer hardware installation and configuration.
• Good interpersonal skills.
• Good oral and written communication skills.
• Ability to follow directions.
• Ability to lift computer equipment up to 40lbs.
• Works well in a team environment as well as independently.
• Good organizational skills.
• Familiarity with Mac OS X.
• Familiarity with common PC applications and Windows Desktop Operating Systems.
• Basic familiarity with computer troubleshooting processes.
• Good problem solving skills.
• Basic familiarity with computer hardware installation and configuration.
• Good interpersonal skills.
• Good oral and written communication skills.
• Ability to follow directions.
• Ability to lift computer equipment up to 40lbs.
• Works well in a team environment as well as independently.
• Good organizational skills.
• Familiarity with Mac OS X.
In this position students will learn valuables skills in a help desk environment. Students will learn customer service skills basic computer trouble shooting skills and general operations of a computer support desk.
Pick up an application from the Technology and Application Services Help Desk located in the Library Building, 1st Floor, Room 1800 and return it to Mark Holm.
Please email Mark directly if you have further questions or need to receive an application via email.
Posting Information
On Campus
Library Building, Room 1800
Computer Positions – Technical Support/Sales
Student Employment/Part Time Jobs
9/5/2017
9/26/2017