The Department of Ecology’s Information Technology Services Office (ITSO) is currently looking for an IT professional to join our team as Infrastructure Operations Unit Supervisor (IT Systems/APP Spec 6). This position will be located in our Headquarters Building in Lacey, WA. The purpose of this position is to supervise the Enterprise Infrastructure and Operations Unit and contribute to strategic and tactical planning in the areas of systems design, implementation and operations of compute, network and storage infrastructure.
As a senior level supervisor within the Information Technology Services Office, you will ensure the availability and reliable operation of a large, diverse technical environment that supports a variety of technologies. In addition, you will help support the infrastructure requirements of the entire agency across multiple sites throughout the state and including a large application development environment that includes development, testing and production operations. We are looking for applicants that will have a combined background in setting expectations and can guide skilled technical staff in successfully achieving objectives while also influencing and collaborating with other technical managers and key agency stakeholders.
Essential Functions:
- Leadership and development of a diverse and highly skilled team.
- Developing, building, and sustaining strong working relationships and partnerships with ITSO customers.
- Developing effective, efficient, and rigorous processes and methodologies which include monitoring and reporting.
- Recruiting, hiring, mentoring and developing of the team.
- Developing IT plans at tactical levels and then following through on execution of the plans.
- Developing system and organizational roadmaps that ensure business and service continuity.
- Collaborating and working with other ITSO groups while providing key inputs and guidance for the overall management of ITSO.
To learn more about our agency, please visit our website at www.ecology.wa.gov.
Duties
Agency Mission: Ecology’s mission is to protect, preserve and enhance Washington’s environment and to promote the wise management of our air, land and water for the benefit of current and future generations.
Program Mission: The Information Technology Services Office (ITSO) is the central provider of strategic and tactical support for the use of Information Technology (IT) within Ecology. The mission of ITSO is to create and support useful technology services that adapt for the future and support Ecology’s mission.
Section Mission: The Infrastructure and Operations (INO) section is focused on the planning, design, development, implementation, and maintenance of Ecology’s agency-wide technology platforms that all applications and services operate on. This section provides services to all staff in the areas of desktop technical support, Help Desk, wired and wireless networking, Regional Information Technology Services (RITS) for field site technology support, servers, storage, managed print services, and unified communications support and services. This is a supervisory position that oversees the Enterprise Infrastructure Operations unit.
Some of the key work activities of the Infrastructure Operations Supervisor position include:
- Manages, supervises, and controls the on-going activities of the staff assigned to the Enterprise Infrastructure Operations Unit.
- Provides technical and organizational leadership for enterprise wide infrastructure based services.
- Advises agency technology stakeholders and management on technology platform and internal technology service delivery.
- Leads and directs staff engagement about technology strategic objectives, projects, and opportunities for improvement.
- Performs project management and coordination.
Qualifications
Required Qualifications:
A Bachelor’s degree in an Information Technology program or closely related field; AND five (5) years (full-time equivalent) of professional experience in one or more of the following IT disciplines: consultation, systems development, systems analysis, database management, technical support troubleshooting, project management, server management, IT supervisor or team lead. (Experience may be attained concurrently).
OR
An Associate’s degree or higher in an Information Technology program or a closely related field; AND Six (6) years (full-time equivalent) of professional experience in one or more of the following IT disciplines: consultation, systems development, systems analysis, database management, technical support troubleshooting, project management, server management, IT supervisor or team lead. (Experience may be attained concurrently.)
Additional years of experience can substitute, year for year, for education.
OR
Six (6) years (full-time equivalent) of professional experience in one or more of the following IT disciplines: consultation, systems development, systems analysis, database management, technical support troubleshooting, project management, server management, IT supervisor or team lead. (Experience may be attained concurrently.)
AND
Two (2) or more years (full-time equivalent) experience as an IT supervisor or team lead.
Desired Qualifications:
- A Bachelor’s degree with focus on computer science, or project management, or database administration. At least two (2) of the four (4) years of experience should be within the last 4 years.
- Education and knowledge of environmental sciences and supporting science based business areas.
- Professional level experience consulting, designing, programming, maintenance and/or supporting work for moderate or large size organization.
- Experience supervising, leading, mentoring IT professionals in team and individual capacity.
Why work for Ecology?
Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State’s environment.
A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping the health and financial security of you and your family a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to work/life balance.
Ecology employees may be eligible for the following:
Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth
Student debt and how working for Ecology can help
Employees may be eligible for the Public Service Loan Forgiveness (PSLF) Program, which forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer. See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
*See the Benefits tab in this announcement for more information
Supplemental Information
Application Instructions:
Please include the following documents as an attachment to your application:
- A Cover letter that clearly describes why you are interested in the position.
- A Resume.
Please complete the applicant profile when applying for this position.
Please read the supplemental questions carefully and answer completely. Incomplete responses, including “please see resume” may disqualify you from further consideration.
Department of Ecology employees, please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources.
If you are reading this announcement in print format, please visit www.careers.wa.gov to access the online recruitment system. Click on “Look for Jobs” and select Dept. of Ecology under the “Department” search list. Click “Apply Search.”
Other Information:
If you need assistance applying for this job, please e-mail careers@ecy.wa.gov. Please do not send an email to this address to follow-up the status of your application. You can view the latest status of your application on your profile’s main page.
If you have specific questions about the position, please email Tod Randle at: Tran461@ecy.wa.gov. Please do not contact Tod to inquire about the status of your application.
The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed.
The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.